FAQs

FAQs

Pricing and Payments

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  • How much does a repair typically cost?

    Repair costs vary depending on the issue and the equipment type. We offer transparent, upfront pricing with no hidden fees. Contact us for a free quote tailored to your needs.

  • Do you charge a service call fee?

    Yes, we charge a nominal service call fee that covers the cost of diagnostics and travel. This fee is waived for customers enrolled in our maintenance agreements.

  • What payment methods do you accept?

    We accept major credit cards, checks, and online payments through our secure portal.

Coverage and Response Times

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What areas does MachineFIX serve?

We provide repair and maintenance services in Eastern Pennsylvania, New Jersey, and Northern Delaware, including Bucks, Montgomery, Lehigh, and Chester counties.

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How quickly can you respond to a service call?

We prioritize urgent requests and offer same-day or next-day service in most areas.

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Do you provide on-site repairs?

Yes, most repairs are performed on-site to minimize downtime and get your equipment back up and running quickly.

Warranty Information

  • Do you offer a warranty on repairs?

    Absolutely! All repairs are backed by our industry-leading 6-month warranty. If the same issue reoccurs within this period, we’ll fix it at no additional cost.

  • What does the warranty cover?

    The warranty covers the labor and any replacement parts we provide for the specific repair performed. It does not cover new issues unrelated to the initial repair.

  • Are maintenance agreements covered by a warranty?

    Maintenance agreements include priority service and discounted repairs, but repairs performed as part of a maintenance plan are also covered by our 6-month warranty.

General Services

  • What brands do you repair?

    We’re certified to service major brands, including Canon, HP, Ricoh, Brother, Kyocera, and Konica Minolta.

  • Can you repair older models?

    Yes, our technicians are trained to repair a wide range of models, including older equipment. Let us know the make and model of your machine when you contact us.

  • Do you offer preventative maintenance?

    Yes, our maintenance agreements include regular inspections, cleanings, and preventative care to reduce the risk of breakdowns.

  • Can you troubleshoot networked equipment?

    Absolutely! We specialize in resolving connectivity issues for networked printers, copiers, and plotters.

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